The Hills Insider

Delete my account

删除我的账户

You can ask us to delete your account and personal data at any time — from Settings → Delete account inside the app, or with the form below if you no longer have the app installed.

What happens

A person at the Club reviews the request — deletion is never automatic.
We write to the email address on your membership to confirm it is really you.
Once confirmed we delete your account, your profile details and your activity history.
Any Miles you hold are cancelled and cannot be restored or paid out. Miles have no cash value.
Records the Club must keep by law — for example proof of payments already made — are retained for as long as the law requires and are not used for anything else.